Shipping Policy
Last Updated: September 8, 2026
At AURVIDO, we aim to provide clear shipping information and a reliable delivery experience for every order.
1. Order Processing
Orders are generally processed after payment has been successfully received.
Processing Time: 1–5 business days.
Processing time may vary depending on product availability, order volume, and other operational factors.
If additional information is required to process your order, our customer service team may contact you using the contact information provided at checkout.
2. Shipping Destinations
AURVIDO serves customers in the United States, Europe, and other international destinations where shipping is available.
Available shipping destinations and shipping options may vary depending on the product and destination and will be displayed where applicable during checkout.
Certain products or destinations may be subject to shipping restrictions or limitations.
3. Estimated Delivery Times
After an order has been processed and dispatched:
Transit Time: 7–18 business days after dispatch.
Accordingly, the general estimated delivery time is 8–23 business days from the date the order is placed, based on the standard processing and transit timeframes described above.
Delivery times may vary depending on:
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Destination country or region
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Selected shipping method
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Product availability
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Carrier operations
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Customs clearance
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Local delivery conditions
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Weather or other unforeseen circumstances
The estimated delivery timeframe is provided for guidance and is not a guaranteed delivery date.
For international orders, customs processing, local regulations, and carrier conditions may result in additional delivery time.
4. Shipping Costs
Free standard shipping is available on qualifying orders of $59 or more, unless otherwise stated on the product page or during checkout.
For orders that do not qualify for free shipping, applicable shipping charges will be displayed during checkout before the order is completed.
Shipping costs may vary depending on the destination, order value, shipping method, product characteristics, and other applicable factors.
The shipping charges applicable to your order will be shown before you complete your purchase.
5. Customs, Duties, and Taxes
For international orders, customs duties, import taxes, customs clearance charges, or other applicable fees may vary depending on the destination and local regulations.
Where such charges are not included in the checkout price, they may be collected separately by the carrier or applicable customs or tax authorities.
Customers are responsible for providing accurate shipping and contact information and for complying with applicable import requirements in their destination country.
6. Tracking Information
Where tracking is available, tracking information may be provided after an order has been shipped.
Tracking information may take some time to become active after the carrier receives and scans the package.
If tracking information does not appear immediately, please allow reasonable time for the carrier's system to update.
7. Delivery Issues
If your package appears to be delayed, lost, damaged, or incorrectly delivered, please contact us at:
Email: service@aurvido.com
Please include your order number and relevant details so that we can review the issue and provide appropriate assistance.
For damaged or incorrect products, customers may also be asked to provide photographs or other relevant information to help us evaluate the issue.
8. Incorrect or Incomplete Shipping Information
Customers are responsible for providing accurate and complete shipping information at checkout.
If an order cannot be delivered because of an incorrect or incomplete address, please contact us as soon as possible.
If the order has not yet been shipped, we will make reasonable efforts to update the shipping information where possible.
If an order has already been shipped or returned because of an incorrect or incomplete address, additional shipping charges may apply if reshipment is available and requested.
Nothing in this section limits any rights or remedies that cannot be excluded under applicable law.
9. Delays Beyond Our Reasonable Control
Delivery may be affected by circumstances beyond our reasonable control, including:
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Carrier delays
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Customs inspections or clearance procedures
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Severe weather
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Natural disasters
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Public emergencies
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Transportation disruptions
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Government actions or restrictions
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Other unforeseen events
When such circumstances occur, we will make reasonable efforts to assist customers and provide available order information.
Where applicable law requires specific notice, cancellation, refund, or other remedies because an order cannot be delivered within the applicable timeframe, we will comply with those requirements.
10. Contact Us
If you have questions about shipping, delivery, or the status of your order, please contact us:
Email: service@aurvido.com
Phone: +1 3015970032
Brand Name: AURVIDO
Legal Operator: Shenzhen Tongjun E-commerce Co., Ltd.
Registration Number: 91440300MA5G7JWB4Q
Business & Return Address:
Room 501, Building 7, Jinheyuan, No. 353 Xinzhou 9th Street, Xinhua Community, Shatou Subdistrict, Futian District, Shenzhen, China