Terms of Service

Effective Date: September 8, 2026

Welcome to AURVIDO.

These Terms of Service ("Terms") govern your access to and use of the AURVIDO website, including https://aurvido.com/, and any purchase of products made through the website.

By accessing or using our website, placing an order, or purchasing products from us, you agree to these Terms. If you do not agree with these Terms, please do not use the website or place an order.

These Terms are intended to apply to customers purchasing products primarily for personal or household use. Nothing in these Terms is intended to waive, restrict, or exclude any consumer rights or protections that cannot legally be waived, restricted, or excluded under applicable law.

1. Business Information

The website and AURVIDO brand are operated by:

Legal Operator: Shenzhen Tongjun E-commerce Co., Ltd.

Brand: AURVIDO

Registration Number: 91440300MA5G7JWB4Q

Email: service@aurvido.com

Phone: +1 3015970032

Business & Return Address:
Room 501, Building 7, Jinheyuan, No. 353 Xinzhou 9th Street, Xinhua Community, Shatou Subdistrict, Futian District, Shenzhen, China

For customer service, order inquiries, returns, refunds, or other questions, please contact us at service@aurvido.com.

2. Eligibility

You must have the legal capacity to enter into a binding agreement under the laws applicable to you in order to use this website and place an order.

If you use this website on behalf of another person or entity, you represent that you have the authority to bind that person or entity to these Terms.

3. Products and Product Information

We make reasonable efforts to ensure that product descriptions, images, specifications, prices, and other information displayed on our website are accurate and current.

Product colors and appearance may vary slightly depending on your device, screen settings, lighting, or other factors.

We may correct typographical errors, inaccuracies, or omissions and may update product information from time to time.

We do not guarantee that all website content will always be complete, current, or error-free.

Nothing in this section limits any express product warranty or consumer protection right that cannot legally be excluded.

4. Product Availability

All products are subject to availability.

We may limit quantities, discontinue products, or decline or cancel an order when reasonably necessary, including when a product is unavailable, incorrectly listed, affected by an obvious pricing or inventory error, or where there is a legitimate concern regarding fraud or unauthorized activity.

If we cancel an order after payment has been received, we will refund the amount paid for the canceled portion of the order.

5. Pricing and Payment

Prices displayed on the website are shown in the applicable currency indicated at checkout.

Prices, promotions, discounts, and product availability may change before an order is accepted.

The final amount payable will be displayed at checkout and may include applicable taxes, shipping charges, duties, or other charges disclosed before purchase.

By submitting an order, you authorize the applicable payment provider to process the payment for the amount displayed at checkout.

We may use third-party payment service providers to process payments, including credit card payment processors or other payment services made available at checkout.

We generally do not directly store complete payment card information on our own servers. Payment information may be processed by the applicable payment provider in accordance with its own terms, privacy policy, security practices, and applicable requirements.

6. Order Acceptance

Submitting an order constitutes an offer to purchase the selected products.

After you submit an order, you may receive an order confirmation email. An order confirmation acknowledges receipt of your order but does not necessarily constitute final acceptance of the order.

We reserve the right to accept, reject, limit, or cancel an order for legitimate reasons, including:

Product availability
Pricing or listing errors
Payment problems
Suspected fraud or unauthorized activity
Shipping restrictions
Other circumstances that prevent us from reasonably fulfilling the order

If we cancel an order after payment has been processed, we will refund the applicable amount paid for the canceled order or portion of the order.

7. Shipping and Delivery

Shipping and delivery are governed by our Shipping Policy, which is incorporated into these Terms.

Our current general shipping timeframes are:

Order Processing: 1–5 business days
Transit Time: 7–18 business days after dispatch
Estimated Delivery: 8–23 business days from the date the order is placed

These delivery estimates are provided for guidance and are not guaranteed delivery dates. Actual delivery may be affected by destination, carrier operations, customs processing, weather, transportation disruptions, product availability, or other circumstances outside our reasonable control.

We will make reasonable efforts to ship orders within the processing and shipping timeframes represented on our website or at checkout.

For orders subject to applicable U.S. federal law, we will comply with applicable requirements concerning shipment representations and delayed shipments.

If we cannot ship an order within the time represented to you, or within the period required by applicable law where no shipping period was represented, we will provide any delay notice and cancellation or refund options required by applicable law.

Nothing in this section limits any consumer rights or remedies that cannot legally be waived.

8. Shipping Costs and Free Shipping

Applicable shipping charges will be displayed before the order is completed.

Unless otherwise stated on the product page or during checkout, free standard shipping is available on qualifying orders of $59 or more.

Shipping charges may vary depending on destination, order value, shipping method, product characteristics, and other applicable factors.

9. Taxes, Duties, and Customs

Depending on the destination and applicable law, taxes, customs duties, import charges, or other governmental fees may apply.

Where applicable, such charges may be calculated or collected at checkout or may be assessed separately by the destination country's customs authorities.

Customers are responsible for providing accurate shipping information and complying with applicable import requirements in their destination country.

Nothing in this section is intended to impose charges that are prohibited by applicable law or to alter any tax treatment required by law.

10. Cancellations

If you wish to cancel an order, please contact us as soon as possible at:

service@aurvido.com

Cancellation requests received before an order has been processed or shipped will be considered where reasonably possible.

Once an order has entered processing or has been shipped, cancellation may no longer be possible and the request may need to be handled under our Return & Refund Policy.

Nothing in this section limits any cancellation, withdrawal, refund, or other consumer right that cannot legally be waived.

11. Returns and Refunds

Returns and refunds are governed by our Return & Refund Policy, which is incorporated into these Terms.

The Return & Refund Policy explains applicable return conditions, refund procedures, damaged or defective product procedures, cancellation procedures, and other after-sales matters.

If a product arrives damaged, defective, incorrect, or materially different from the product ordered, please contact us at service@aurvido.com as soon as reasonably possible.

Nothing in our Return & Refund Policy or these Terms is intended to limit any mandatory consumer rights provided by applicable law.

12. Promotions and Discounts

Promotional offers, discount codes, sales, and other special offers may be subject to additional terms displayed with the applicable promotion.

Unless otherwise stated, promotional offers cannot be combined.

We may correct errors, modify, suspend, or terminate a promotion when reasonably necessary, subject to applicable law.

Any reference price, comparison price, or discount displayed on our website will be presented in accordance with applicable advertising and consumer protection requirements.

13. Intellectual Property

All content on the website, including text, graphics, logos, product images, photographs, designs, layouts, trademarks, service marks, and other materials, is owned by or licensed to AURVIDO or the applicable rights holders and is protected by applicable intellectual property laws.

You may access and use the website for personal and lawful shopping purposes.

Except as permitted by applicable law, you may not reproduce, distribute, modify, publicly display, create derivative works from, or commercially exploit website content without prior written permission from the applicable rights holder.

14. User Conduct

You agree not to:

Use the website for unlawful purposes
Attempt to interfere with the website's operation or security
Introduce malicious code, viruses, or other harmful technology
Attempt to gain unauthorized access to accounts, systems, or data
Use automated systems in a manner that unreasonably interferes with website operation
Provide materially false or misleading information in connection with an order
Engage in fraudulent, abusive, or unauthorized purchasing activity

We may take reasonable measures to protect our website, customers, payment systems, and business from fraudulent or abusive activity.

15. Third-Party Services

Our website may use third-party services for payment processing, shipping, analytics, advertising, website functionality, customer support, fraud prevention, and other business operations.

Your use of a third-party service may also be subject to that provider's own terms and privacy policy.

We are not responsible for the independent acts, omissions, policies, or practices of third-party service providers except to the extent otherwise required by applicable law.

16. Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, disclose, and protect personal information.

Our Privacy Policy is incorporated into these Terms by reference.

17. Disclaimer of Warranties

To the fullest extent permitted by applicable law, the website and its content are provided on an "as is" and "as available" basis.

We do not guarantee that the website will always be uninterrupted, secure, error-free, or free from harmful components.

To the extent permitted by applicable law, we disclaim warranties that are not expressly stated in these Terms.

However, nothing in these Terms excludes or limits any express warranty, implied warranty, consumer guarantee, statutory right, or other protection that cannot legally be excluded or limited.

18. Limitation of Liability

To the fullest extent permitted by applicable law, AURVIDO and Shenzhen Tongjun E-commerce Co., Ltd. will not be liable for indirect, incidental, special, consequential, or punitive damages arising out of or relating to your use of the website or purchase of products, except where such limitation is prohibited by applicable law.

Nothing in these Terms limits liability for fraud, willful misconduct, or any other liability that cannot legally be limited or excluded.

To the fullest extent permitted by applicable law, our total liability arising from a particular order or product will not exceed the amount actually paid by you for the product or order giving rise to the claim.

This limitation does not affect any remedy or liability that applicable law requires us to provide.

19. Indemnification

To the extent permitted by applicable law, you agree to be responsible for losses, liabilities, damages, and reasonable costs arising directly from your unlawful use of the website, material violation of these Terms, or violation of another person's rights.

This section does not require you to indemnify us to the extent that such requirement is prohibited by applicable law.

20. Governing Law

These Terms and any dispute arising out of or relating to your use of the website or purchase of products will be governed by the laws of the United States of America and applicable federal law, to the extent applicable.

For U.S. customers, applicable U.S. federal laws and the mandatory laws of the state in which the customer resides or in which the transaction is otherwise governed will apply where required by law.

Nothing in these Terms is intended to deprive a consumer of any mandatory rights, remedies, or protections provided by applicable U.S. federal or state law.

To the extent a provision of these Terms conflicts with a mandatory consumer protection law applicable to a particular transaction, the mandatory law will control.

21. Dispute Resolution

If you have a concern or dispute regarding an order, product, payment, shipping, return, or refund, please contact us first at:

service@aurvido.com

We encourage customers to contact us so that we can attempt to resolve the matter directly and efficiently.

Nothing in this section prevents a consumer from exercising any right or remedy that cannot legally be waived under applicable federal or state law.

Nothing in these Terms requires a consumer to waive a right to bring a claim in a forum or manner that applicable law expressly protects.

22. Changes to These Terms

We may update these Terms from time to time to reflect changes to our website, products, services, business practices, or applicable legal requirements.

When we make changes, we will update the Effective Date at the beginning of these Terms.

For material changes, we may provide additional notice where appropriate or required by applicable law.

Your continued use of the website after updated Terms become effective constitutes acceptance of the updated Terms to the extent permitted by applicable law.

23. Severability

If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, that provision will be enforced to the maximum extent permitted by applicable law, and the remaining provisions will remain in full force and effect.

24. Entire Agreement

These Terms, together with our Privacy Policy, Shipping Policy, and Return & Refund Policy, and any other policies expressly incorporated into these Terms, constitute the agreement between you and us concerning your use of the website and purchases made through the website.

If there is a conflict between these Terms and a specific policy concerning a particular transaction, the more specific policy will control to the extent of the conflict, unless applicable law requires otherwise.

25. Contact Us

If you have questions about these Terms, your order, or our services, please contact us:

Brand Name: AURVIDO