Privacy Policy

Last Updated: September 8, 2026

At AURVIDO, we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website, place an order, contact us, or otherwise interact with our online store.

AURVIDO is operated by Shenzhen Tongjun E-commerce Co., Ltd.

1. Information We Collect

Depending on how you interact with our website, we may collect the following categories of personal information:

• Name

• Billing and shipping address

• Email address

• Telephone number

• Order and transaction information

• Payment-related information necessary to process your order

• Information you provide when contacting customer service

• Device and browser information

• IP address

• Website usage information

• Information collected through cookies, pixels, and similar technologies

We seek to collect information that is reasonably necessary to operate our online store, process and fulfill orders, provide customer service, improve our website and services, prevent fraud, and comply with applicable legal and business requirements.

2. How We Use Your Information

We may use personal information to:

• Process and fulfill orders

• Process and facilitate payments

• Arrange shipping and delivery

• Provide customer service

• Respond to inquiries and requests

• Send order confirmations, shipping updates, and other transactional communications

• Manage returns, refunds, and other after-sales services

• Maintain and improve our website, products, and services

• Understand website usage and customer preferences

• Detect, investigate, and prevent fraud, abuse, or unauthorized transactions

• Protect the security and integrity of our website and services

• Comply with applicable laws, regulations, and legal processes

• Send marketing communications where permitted by applicable law and, where required, with appropriate consent

3. Legal Bases for Processing

Where applicable privacy laws require a legal basis for processing personal information, we may rely on one or more of the following legal bases:

• Performance of a contract, such as processing and fulfilling an order

• Compliance with legal obligations, where processing is required by law

• Legitimate interests, such as maintaining website security, preventing fraud, improving our services, and operating our business

• Consent, where required by applicable law

Where processing is based on consent, you may withdraw your consent as permitted by applicable law.

4. Payment Information

Payments may be processed through third-party payment service providers.

We generally do not directly store complete payment card information on our own servers. Payment information may instead be collected and processed by the applicable payment service provider in accordance with its own privacy policy, security practices, and applicable requirements.

We may receive limited payment-related information, such as transaction status, payment method type, or other information necessary to confirm and manage an order.

5. Cookies and Similar Technologies

Our website may use cookies, pixels, local storage, and similar technologies to:

• Keep our website functioning properly

• Remember preferences and settings

• Understand website traffic and usage

• Improve website performance and functionality

• Measure advertising and marketing performance

• Support advertising and marketing activities where applicable

• Help detect fraud and maintain website security

Depending on your location and applicable law, you may have options to manage certain cookies or similar technologies through your browser, device settings, or available website consent tools.

Disabling certain cookies or similar technologies may affect some website functionality.

Where required by applicable law, we will seek appropriate consent before using certain non-essential cookies or tracking technologies.

6. Third-Party Service Providers

We may use third-party service providers to support our business and operate our online store, including providers involved in:

• E-commerce and website hosting

• Payment processing

• Shipping and order fulfillment

• Analytics and website performance

• Advertising and marketing

• Customer support

• Fraud prevention and security

Depending on the services we use, these providers may process personal information on our behalf or independently in accordance with their own privacy policies and applicable requirements.

We may also disclose personal information when reasonably necessary to:

• Comply with applicable laws, regulations, or legal processes

• Respond to lawful requests from government authorities

• Protect our rights, property, or services

• Detect or prevent fraud, abuse, or security incidents

• Protect the safety and security of our customers, employees, and business

7. Advertising and Analytics

We may use third-party analytics and advertising technologies to understand website activity, measure advertising performance, and support advertising or marketing activities.

Depending on the services we use, these technologies may involve cookies, pixels, advertising identifiers, device information, IP addresses, or similar technologies.

Third-party advertising and analytics providers may process information according to their own privacy policies and may provide options for managing certain advertising or tracking preferences.

Where required by applicable law, we will seek appropriate consent before using certain non-essential tracking technologies.

8. Information Sharing and Disclosure

We do not disclose personal information except as reasonably necessary for the purposes described in this Privacy Policy or as otherwise permitted or required by applicable law.

Depending on how you interact with our store, personal information may be shared with:

• Payment service providers

• Shipping and delivery providers

• E-commerce and technology service providers

• Analytics and advertising providers

• Customer service providers

• Fraud prevention and security providers

• Professional advisers and service providers

• Government authorities or other parties where required by law

We do not use or disclose personal information for purposes materially inconsistent with those described in this Privacy Policy without providing additional notice where required by applicable law.

9. Sale or Sharing of Personal Information

Depending on the services used by our website and the laws applicable to you, certain advertising, analytics, or similar activities may be considered a "sale" or "sharing" of personal information under certain U.S. state privacy laws.

Where applicable law provides a right to opt out of the sale or sharing of personal information, you may exercise that right by contacting us using the information provided in the Contact Us section below.

We will process privacy requests in accordance with applicable law. Where required, we will provide additional instructions or mechanisms for exercising applicable opt-out rights.

We do not knowingly sell personal information of children where prohibited by applicable law.

10. Data Security

We take reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of transmission over the internet or electronic storage system can be guaranteed to be completely secure.

11. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:

• Processing and fulfilling orders

• Providing customer service

• Maintaining business and transaction records

• Resolving disputes

• Preventing fraud and abuse

• Complying with legal and regulatory obligations

The actual retention period may vary depending on the type and nature of the information, the purposes for which it was collected, and applicable legal requirements.

When personal information is no longer reasonably required, we may delete it, anonymize it, or otherwise dispose of it in accordance with applicable law.

12. International Data Transfers

AURVIDO serves customers in different countries. As a result, personal information may be processed, transferred, or stored in countries other than the country in which you reside.

Where applicable, we take reasonable measures to ensure that international transfers of personal information are handled in accordance with applicable privacy laws and appropriate safeguards.

13. Your Privacy Rights

Depending on your location and applicable law, you may have certain rights regarding your personal information, which may include the right to:

• Request access to personal information we hold about you

• Request correction of inaccurate personal information

• Request deletion of certain personal information

• Request information about how your personal information is collected, used, or disclosed

• Object to or restrict certain processing

• Withdraw consent where processing is based on consent

• Request portability of certain personal information

• Opt out of certain marketing communications

• Opt out of certain sale or sharing of personal information where applicable

• Exercise other privacy rights provided under applicable law

To submit a privacy-related request, please contact us using the information provided in the Contact Us section below.

Depending on applicable law, we may need to verify your identity before processing certain requests.

Where applicable law provides a right to appeal a decision concerning a privacy request, you may contact us using the same information to request an appeal.

We will not discriminate against you for exercising privacy rights available to you under applicable law.

14. Marketing Communications

Where permitted by applicable law, we may send promotional or marketing communications about our products, offers, or services.

You may unsubscribe from marketing emails by following the unsubscribe instructions included in the communication or by contacting us at service@aurvido.com.

Transactional and service-related communications, such as order confirmations, payment notifications, and shipping updates, may still be sent when necessary to provide services you have requested.

15. Children's Privacy

Our website is not directed to children under the age at which they may lawfully provide consent to online services under applicable law.

We do not knowingly collect personal information from children in violation of applicable law.

If you believe that a child has provided personal information to us in violation of applicable law, please contact us so that we can review the situation and take appropriate action.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services, technology, or applicable legal requirements.

When we make changes, we will post the updated version on this page and revise the "Last Updated" date.

Where required by applicable law, we may provide additional notice of material changes.

17. Contact Us

If you have questions about this Privacy Policy, our privacy practices, or how we handle personal information, please contact us:

Brand Name: AURVIDO

Legal Operator: Shenzhen Tongjun E-commerce Co., Ltd.

Registration Number: 91440300MA5G7JWB4Q

Email: service@aurvido.com

Phone: +1 3015970032

Business & Return Address:
Room 501, Building 7, Jinheyuan, No. 353 Xinzhou 9th Street, Xinhua Community, Shatou Subdistrict, Futian District, Shenzhen, China