FAQ

Frequently Asked Questions

1. What does AURVIDO sell?

AURVIDO is an online store offering practical and creative gifts, lifestyle products, and gift ideas for everyday use, holidays, celebrations, and special occasions.

Our product selection may vary over time based on product availability and customer needs.

2. Where does AURVIDO ship?

AURVIDO serves customers in the United States, Europe, and other international destinations where shipping is available.

Available shipping destinations and shipping options may vary depending on the product and destination.

3. How long does shipping take?

Our current estimated delivery timeframe is:

Processing Time: 1–5 business days
Transit Time: 7–18 business days after dispatch
Estimated Delivery Time: 8–23 business days from the date the order is placed

Delivery estimates may vary depending on the destination, product availability, carrier operations, customs processing, weather, and other circumstances that may affect transportation.

The estimated delivery timeframe is provided for guidance and is not a guaranteed delivery date.

For the most up-to-date shipping information, please also review our Shipping Policy and the delivery information provided during checkout.

4. How can I track my order?

When tracking is available, tracking information will generally be provided after your order has been shipped.

If you have not received tracking information or have questions about your order, please contact us at service@aurvido.com.

5. Can I change or cancel my order?

If you need to change or cancel an order, please contact us as soon as possible.

We will make reasonable efforts to accommodate requests received before an order has been processed or shipped.

Once an order has been processed or shipped, cancellation or changes may no longer be possible. However, any cancellation, withdrawal, or other rights that cannot be excluded under applicable law remain unaffected.

6. What if I receive a damaged, defective, or incorrect product?

If your order arrives damaged, defective, or contains an incorrect product, please contact us at service@aurvido.com as soon as reasonably possible.

Please include your order number and, where appropriate, clear photos or videos showing the issue.

We will review the information provided and determine the appropriate solution in accordance with our applicable policies and consumer protection requirements.

7. Can I return an item?

Returns may be available depending on the product, its condition, the destination, and applicable law.

Please contact us before returning an item and review our Return & Refund Policy for applicable eligibility requirements and return instructions.

Nothing in our return policy is intended to limit any rights that cannot be excluded under applicable consumer protection laws.

8. How do I request a refund?

To request a refund, please contact our customer service team at service@aurvido.com and provide your order number and the reason for your request.

We will review your request and, where applicable, provide the appropriate refund or return instructions in accordance with our policies and applicable law.

9. How long does a refund take?

Once an approved refund has been processed, the time required for the funds to appear in your account may depend on your payment provider, card issuer, bank, or other financial institution.

We will process approved refunds in accordance with our applicable policies and any legally required timeframes.

10. What payment methods do you accept?

Available payment methods are displayed during checkout.

Payment transactions may be processed by third-party payment service providers. Additional verification or authorization may be required depending on the payment method and transaction.

11. Are customs duties or taxes included?

Taxes, customs duties, import charges, or other applicable fees may vary depending on the destination, product, shipping arrangement, and applicable law.

Where applicable, relevant charges may be displayed during checkout or may be collected separately by the carrier or applicable authorities.

Customers are responsible for providing accurate delivery information and complying with applicable import requirements in their destination country.

12. How can I contact AURVIDO?

You can contact our customer service team through:

Email: service@aurvido.com

Phone: +1 3015970032

We can assist with product questions, orders, shipping, delivery issues, returns, refunds, and other customer service inquiries.

13. Who operates AURVIDO?

AURVIDO is operated by:

Brand Name: AURVIDO

Legal Operator: Shenzhen Tongjun E-commerce Co., Ltd.

Registration Number: 91440300MA5G7JWB4Q

Business & Return Address:
Room 501, Building 7, Jinheyuan, No. 353 Xinzhou 9th Street, Xinhua Community, Shatou Subdistrict, Futian District, Shenzhen, China