Contact Us

We’re here to help.

If you have questions about our products, your order, shipping, returns, refunds, or any other matter related to your purchase, please contact our customer service team.

Customer Service

Email: service@aurvido.com

Phone: +1 3015970032

We aim to respond to customer inquiries as promptly as possible and will provide assistance based on the nature of your request.

For order-related inquiries, please include your order number in your message so that we can locate your order and assist you more efficiently.

How We Can Help

Our customer service team can assist with:

• Product information and questions

• Order status and order-related inquiries

• Shipping and delivery questions

• Delivery issues

• Returns and refunds

• Product-related concerns

• Other questions regarding your purchase

If you would like to return a product, please contact us before sending it back. Our customer service team will provide the appropriate return instructions in accordance with our Return & Refund Policy.

For more information about returns, refunds, shipping, and other purchasing conditions, please review the applicable policies available on our website.

Business Information

Brand Name: AURVIDO

Legal Operator: Shenzhen Tongjun E-commerce Co., Ltd.

Registration Number: 91440300MA5G7JWB4Q

Business & Return Address:
Room 501, Building 7, Jinheyuan, No. 353 Xinzhou 9th Street, Xinhua Community, Shatou Subdistrict, Futian District, Shenzhen, China

Customer Service Email: service@aurvido.com

Telephone: +1 3015970032

We appreciate your interest in AURVIDO and are committed to providing clear information and helpful customer service.